You can discover all the ongoing discounts and offers in the notification section of the app. Click on the notification button to see the list of available deals. You will also receive the details of the discounts as a notification message. So please switch on and check app notifications for the discounts.
Yes, we provide generic medicine only if the salt name is mentioned in the note. Kindly ask your doctor to mention the salt name on your note instead of a specific brand name. Then our team of pharmacists can provide you with the required generic.
The minimum duration of the order that can be purchased is for 15 days. We consider order requirements that range from 15 days to 45 days. However, if your requirement is longer, we will fulfil it before you run out of medicines.
Yes, a doctor’s note is mandatory. Our team of pharmacists will verify the note uploaded by you and will consider it as valid proof before we process your order. We can provide only those medicines mentioned in the uploaded note.
If there is no valid doctor’s note and you need medicines, we work with a group doctors for consultations to help you. To get expert advice, get in touch by contacting the toll–free number.
Yes, your doctors note can be changed mid-month during a medication cycle. If the medication cycle is to be changed between the month, please get in touch with our team of pharmacists and customise your order cycle to 15 days to start with. You need to notify the change in medication to our team at least five working days before the start of the following medication cycle.
To ensure the timeline effectively, we have a medication adherence system in the app. So this will ensure that you are reminded to take your medicines on time. To maintain the effectiveness of the medication, we have taken utmost care in dispensing your medicines. Our sachets are made with biodegradable cellophane material with FDA-approved barrier properties.
The entire dispensing is an automated process with minimal human interaction. A camera inspection system makes sure the right medication is in the right pouch. We also have a team of pharmacists who do a final quality check to ensure the highest quality possible before dispatching your medicine.
Once your doctor’s note is verified and payment is made, the order will be delivered within 1-5 business days. The delivery time will depend on your location pin code. We aim to ensure that you receive your order as early as possible. If you have not received your order within the stipulated time, please contact our toll-free number.
You can make an online payment for your medication. The cash-on-delivery option is not available. The supported payment options will be shown on the “Select Payment Options” page in the app while placing the order. We support all online modes of payment like credit/debit cards, Unified Payment Interface (UPI), net banking and e-wallets (Paytm, Freecharge and more).
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