This Privacy Policy describes how MeraDawai Pvt Ltd (collectively “Pharmallama, we, our, us”) collect, use, share or otherwise process your personal information through the website, mobile application and other digital medium operated by Pharmallama (hereinafter referred to as the “Platform”).

We at Pharmallama is committed to safeguard your privacy online. Our primary goal is to provide you a safe, smooth, efficient and customized experience. We value your trust in us. By mere use of the Website, you expressly agree to our use and disclosure of your personal information in accordance with this Privacy Policy. This privacy policy shall form an integral part of the Terms of use as defined in the website and shall be read along with the Terms. You are requested to read the Privacy Policy carefully. This Privacy Policy is an electronic record and is published in compliance with the terms and rules of the Information Technology Act, 2000 including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.

Access To Information
You can visit the Website and browse without having to provide personal details. During your visit to the Website you remain anonymous and at no time can we
identify you unless you have provided the information or created an account on the Website. When you use our Platform, we collect and store your information which is provided by you from time to time. In general, you can browse the Platform without telling us who you are or revealing any personal information about yourself.

What Information Can We Collect From You?
By visiting and/or ordering services on this Website, you agree and, where required, consent to the collection, use and transfer of your information as set out in this policy. We may collect various information if you seek to place an order for a product to us on the Website like:

  • Name including first and last name
  • Email address
  • Mobile phone number and contact details
  • ZIP/Postal code
  • Payment details, Credit card or Debit card details or Bank Account details
  • Personal information received from social sites through which you have registered
    to the website.
  • Other information as per our registration process.
  • We may also collect some sensitive personal information such as your bank account
    or credit or debit card or other payment instrument information or medical or health
    related information, biometric information such as your facial features or
    physiological information.

How Can We Use Your Information?
We will not use your personal and financial information for any purpose other than to complete a transaction with you. We will keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected. We will only use your information where it is necessary and will only collect information if it is relevant to our dealings with you; to comply with our legal obligations. Wherever it is possible, we will indicate which fields are required and which fields are optional. We may disclose your personal information to third parties, such as medical practitioners, teleconsultants, sellers, business partners, independent licensed retail chemist, diagnostic lab, fulfilling retailers, service providers, your prescriber or other authorized medical professional.

We may disclose your personal, medical and other information if required to do so by law when such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal processes. We may disclose personal information to law enforcement officers when such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; we may disclose your information to our legal advisors, auditors for establishing, exercising or defending our legal rights, to our other professional advisors, or as otherwise authorized or required by law.

We may also use personal information to resolve disputes, enforce our agreements with you (including our website Terms & Condition and this Privacy Policy), comply with applicable law and cooperate with law enforcement activities.

We retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. And any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they areprocessed) is erased or rectified. You may access, correct, and update your personal information directly through the functionalities provided on the Platform. You can also write to us at the contact information provided below to assist you with these requests.

You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for
withdrawal of consent” in the subject line of your communication.

How Is Your Information Treated With Third Party Users?

Pharmallama takes reasonable steps to ensure that third parties to whom the users’ sensitive personal data or information may be transferred to, adopt a reasonable level of security practices and procedures to ensure security of personal information as per applicable law. ‘‘cookie’’ is a small piece of information stored by a web-server on a web browser so that it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. Cookie technology will only be used to track non-personal information such as IP address, type of browser, operating system, and domain names to improve our site. Any personal information is not extracted in this process.

When you place orders it is through a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. This makes it unreadable as it travels across the Internet. In general, sensitive data and personal information collected and processed under this statement is hosted on servers located in India.

You may encounter “cookies” or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties. We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to third parties unless:

We Have Your Permission

  • To deliver products or services you’ve requested
  • To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person.
  • Special circumstances such as compliance with subpoenas, court orders, requests/order, notices from legal authorities or law enforcement agencies requiring such disclosure.
  • Confidentiality of Information
  • Your email id’s are not sold, rented, bartered, leased, loan or hired to the third parties. We will endeavour to safeguard the confidentiality of your personal
    identifiable information. • Transactions made by means of the Internet cannot be made absolutely secure. By using this site, you agree that we will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.


Representation & Warranty
You are hereby represent and warrant to the Website that:

  • All information derived or provided by you are true and correct.
  • All information given do not belong to any third party unless authorised by such party.
  • You shall indemnify and hold harmless the Website and the Officials, Agent any Third Party who relied or acted on the information provided by you which is breach of this policy. Further the website shall not be held responsible for any loss, damage or misuse of the information provided by you.


Other Websites
Our Website may have links to other websites. This privacy policy only applies to theWebsite. You should therefore read the privacy policies of other websites when you are using those sites.

Changes To The Privacy Policy
We reserve the right to change or update this policy at any time by placing a prominent notice on our site. Such changes shall be effective immediately upon
posting to this site. Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated.

Your Consent
By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information
(including sensitive personal information) on the Platform in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

All comments, queries and request relating to our use of your information are welcomed and should be addressed to:

Nodal Officer
In accordance with Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Nodal Officer are provided below. If you have a query, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please reach out to the Nodal Officer.

Nodal Officer
Name : Mr. Prahlad E
Designation : Nodal Officer
E mail address :
MDPL, #460, 1st Floor, 17th Cross,
Sec. 4, HSR Layout,
Bengaluru, KA, India 560102

Grievance Officer
In accordance with the Consumer Protection Act, 2019 read with the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below. If you have a query, concern, or complaint, please reach out to the Grievance Officer.

Grievance Officer
Name : Mr. Prahlad E
Designation : Grievance Officer
E mail address :
MDPL, #460, 1st Floor, 17th Cross,
Sec. 4, HSR Layout,
Bengaluru, KA, India 560102

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